Knowledgebase
What is 509's warranty policy?
Posted by Joanne Meleney on 02 April 2013 03:03 PM

509 provides an industry leading warranty covering every 509 product made. All warranty claims MUST be handled by 509 directly by calling (877) 743-3509 or by creating a warranty claim by submitting a Support Ticket.

Each of our quality products come with a specific warranty. To find out more information about each product's warranty, please visit our Warranty Information section.

Warranty Claim Requirements

  • The warranty claim must fall within the timespan of the stated warranty period.
  • The claimed item must be registered with our Warranty Registration Form.
  • The warranty claim must be related to manufacturing defects and not by damage incurred during use (unless it's a non Tactical Helmet Visor).
  • Normal wear and tear such as scratches are not considered a manufacturing defect. 

Submit a Warranty Claim

If your warranty claim meets these criteria, then please Submit a Customer Support Ticket and provide the following information:

  1. Your full name.
  2. An accurate shipping address.
  3. Complete contact information including phone number and email address.
  4. The model of the claimed item.
  5. The date and place of business of which your purchased your 509 gear.

    If you did not purchase directly from our website or register your purchase in our Warranty Registration Form, please include a copy of your receipt.

  6. An accurate description of how the item was used and how it was damaged.
  7. Photos of the claimed defect/damage from multiple angles.

    Tip: Please use a well lit area and disable your camera's flash to reduce glare.

As soon as we receive the above information as a customer support ticket, we will review the claim and make a determination on the warranty request. We typically respond within 1-2 days with exceptions for weekends and holidays.

If you have any questions about the process to claim your 509 product warranty, please call us at (877) 743-3509 during normal business hours.

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