Knowledgebase: General Questions
Can I return or exchange a new product?
Posted by Joanne Meleney on 02 April 2013 02:58 PM

Absolutely! We have a very easy 30-day Return Policy! Please submit a Customer Support Ticket to get a Return Authorization so we can process your return or exchange.  To expedite your exchange, please provide the following information with  your ticket:

1.  The item description or part number if known.

2.  The item you would like to exchange for. 

3.  Your name, full shipping address, and phone number.

4.  The date and place you purchased the product.  If you did not purchase directly from our website or register your purchase in our warranty system, please send us a copy of your receipt.

As soon as we receive the above information as a customer support ticket, we will review the claim and make a determination on your request.  We typically respond within 1-2 days with exceptions for weekends and holidays. 

If you have any questions about the process to return or exchange your purchase, please call us at (877) 743-3509 during normal business hours.

 

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